Support

To report service issues during business hours - (M-F 8:30am-4:30pm) call us at 417-223-4313
After business hours call 417-226-4357(HELP) or 417-845-4357(HELP)
Call Forwarding (from your home telephone)

Activate Call Forwarding From Your Home Telephone

  1. Lift the receiver and listen for the dial tone.
  2. Dial *72 and wait to hear the dial tone again.
  3. Dial the number where you'd like to have your calls forwarded.
  4. One of two confirmation events will occur:
    • A courtesy call will be placed to the number. If the party answers, the feature is activated. If the number is busy or no one answers, repeat steps 1-3 within two minutes, and you will hear a confirmation tone that the feature has been activated.
    • Or, you will hear a confirmation that the feature has been activated.
  5. If you want to change the forward to number, just repeat steps 1-3

Deactivate Call Forwarding From Your Home Telephone

  1. Lift the receiver and listen for the dial tone.
  2. Press *73.
  3. You will hear a confirmation message that Call Forwarding has been deactivated.
Call Forward Remote Access

Call Forward Remote Access (CFRA)
CFRA supports call forwarding activation (*72) and deactivation (*73) from a location other than the subscriber's home station.

To Activate Call Forwarding
1) For Pineville/Jane customers dial 417-223-1100.
    For Anderson customers dial 417-845-1100.

2) You will receive a ringback tone followed by special dial tone
3) Dial your 7-digit home number and your 5 digit PIN. You will receive special dial tone again.
4) Dial *72 and then a special dial tone is returned.
5) Dial the number to which calls should be forwarded.
6) When the feature is activated, the subscriber will hear two beeps.

To Deactivate Call Forwarding
1) For Pineville/Jane customers dial 417-223-1100.
     For Anderson customers dial 417-845-1100.

2) You will receive a ringback tone followed by special dial tone
3) Dial your 7-digit home number and your 5 digit PIN. You will receive special dial tone again.
4) Dial *73 and then a special dial tone is returned.
5) After a few seconds the call will disconnect indicating call forwarding is deactivated