Support

Attention!

In an effort to reduce risks of exposure for both our customers and our staff during this nationwide health crisis, we at McDonald County Telephone and Internet are taking the following precautions:

  • Customer interactions for billing/payments
    • We encourage all of our customers to utilize online bill payment at olemac.net/billing/
    • Call-in bill payment at
      • 417-223-4313, 8:30 AM – 4:30 PM M-F
    • Utilize our drop boxes at our Anderson, Jane, or Pineville locations
    • To reduce risk of exposure,  our lobby hours have been restricted to:  9:00 AM – 12:00 PM
  • Customer interactions for service/support
    • 24/7 support available with our help desk at 845-HELP(4357)  or 226-HELP(4357)
      • We request that any service related issues first go through this service so they can try to fix the trouble remotely.  If the issue cannot be fixed through the help desk, we will have one of the technicians contact you as soon as possible

Follow this link here to learn more about what we are doing about the COVID-19 pandemic.

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Knowledge Base

Find answers to common questions below.

Call Forwarding (from your home telephone)

Activate Call Forwarding From Your Home Telephone

  1. Lift the receiver and listen for the dial tone.
  2. Dial *72 and wait to hear the dial tone again.
  3. Dial the number where you’d like to have your calls forwarded.
  4. One of two confirmation events will occur:
    • A courtesy call will be placed to the number. If the party answers, the feature is activated. If the number is busy or no one answers, repeat steps 1-3 within two minutes, and you will hear a confirmation tone that the feature has been activated.
    • Or, you will hear a confirmation that the feature has been activated.
  5. If you want to change the forward to number, just repeat steps 1-3

Deactivate Call Forwarding From Your Home Telephone

  1. Lift the receiver and listen for the dial tone.
  2. Press *73.
  3. You will hear a confirmation message that Call Forwarding has been deactivated.
Call Forward Remote Access

Call Forward Remote Access (CFRA)
CFRA supports call forwarding activation (*72) and deactivation (*73) from a location other than the subscriber’s home station.

To Activate Call Forwarding
1) For Pineville/Jane customers dial 417-223-1100.
    For Anderson customers dial 417-845-1100.

2) You will receive a ringback tone followed by special dial tone
3) Dial your 7-digit home number and your 5 digit PIN. You will receive special dial tone again.
4) Dial *72 and then a special dial tone is returned.
5) Dial the number to which calls should be forwarded.
6) When the feature is activated, the subscriber will hear two beeps.

To Deactivate Call Forwarding
1) For Pineville/Jane customers dial 417-223-1100.
     For Anderson customers dial 417-845-1100.

2) You will receive a ringback tone followed by special dial tone
3) Dial your 7-digit home number and your 5 digit PIN. You will receive special dial tone again.
4) Dial *73 and then a special dial tone is returned.
5) After a few seconds the call will disconnect indicating call forwarding is deactivated

Call Forward Remote Access

Call Forward Remote Access (CFRA)
CFRA supports call forwarding activation (*72) and deactivation (*73) from a location other than the subscriber’s home station.

To Activate Call Forwarding
1) For Pineville/Jane customers dial 417-223-1100.
    For Anderson customers dial 417-845-1100.

2) You will receive a ringback tone followed by special dial tone
3) Dial your 7-digit home number and your 5 digit PIN. You will receive special dial tone again.
4) Dial *72 and then a special dial tone is returned.
5) Dial the number to which calls should be forwarded.
6) When the feature is activated, the subscriber will hear two beeps.

To Deactivate Call Forwarding
1) For Pineville/Jane customers dial 417-223-1100.
     For Anderson customers dial 417-845-1100.

2) You will receive a ringback tone followed by special dial tone
3) Dial your 7-digit home number and your 5 digit PIN. You will receive special dial tone again.
4) Dial *73 and then a special dial tone is returned.
5) After a few seconds the call will disconnect indicating call forwarding is deactivated

Selective Call Rejection

1.  Lift the handset and listen for the dial tone.
2.  Press *60.
3.  Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored in your rejection list.
4.  Follow the voice instructions and Press 3 to toggle the feature on or off.
5.  Follow the steps in the table to manage your rejection list.

Option Steps
Hear the phone numbers on your list Press 1.
Add the last caller to your list Press #01#.
Add a number to your list
  1. Press #.
  2. Follow the voice prompts.
Remove a number from your list
  1. Press *.
  2. Follow the voice prompts.
To hear instructions again Press 0.
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